Pre-sales: Precise Needs, Customization First
- In-depth research on customers' mining scenarios and production capacity goals to provide professional technical solutions.
- Balance equipment performance and investment return ratio based on customers' actual cost budgets.
- Transparently explain technical details to ensure customers fully understand equipment adaptability and advantages.
In-sales: Full-process Follow-up, Peace of Mind
- Establish exclusive service groups to provide real-time feedback on production, logistics and installation progress.
- Proactively communicate equipment receiving and installation preparation matters in advance to reduce customer waiting costs.
- Technical team is on standby 24/7 to quickly respond to various questions and needs during installation and commissioning.
After-sales: Rapid Response, Long-term Escort
- Commit to responding to fault consultations within 2 hours and formulating solutions within 24 hours.
- Not only solve immediate problems, but also provide maintenance suggestions for the entire equipment life cycle.
- Regular follow-ups to understand equipment operation status and proactively prevent potential fault risks.
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